Call me crazy, guys....but though any type of full refund isn't in order, I know plenty of breeders that would do something to help the customer out. Seems that these folks did nothing wrong by purchasing a heifer (recently), caring for her in a normal manner, than getting a calf that is too big for most heifers to handle. Our philosophy is though it hurts the pocketbook sometimes, the customer is usually always right, except for extreme situations. We handle each situation differently, because seldom are negative situations the same. I think some of our success :-\ can be attributed to excellent customer satisfaction.
Let's face it, people...most of us aren't gonna get rich in this business. It's all about enjoying what you are doing and meeting good people. Making a few customers happy goes alot further than a few extra dollars in the bank.
I remember once about 10 years ago when my mom was still alive; we leased a young guy two late spring bulls to clean up. When he brought the bulls back, he explained that all of his cows were home in the yard being fed (about 150 head)...pasture ran out in the drought and the landlord wanted them off...and he still owed the whole pasture bill even for the last 30 days. The bull lease check of $600 hung on the bulletin board for several months, before it was shredded. Not sure if he noticed that is was never run, but it made us feel good to know that we helped out a young guy in a tough situation. Lesson learned!
Another lesson learned...On our 3rd or 4th sale, we sold a good 1/2 blood heifer for something close to $2500 to Texas. The heifer was halter-broke and my 6 year old nephew could lead her around. Well, she got to Texas and the guy said she was too tough for his daughter to work with. It stung, but we sent the $2500 check back and back came the heifer. Well, by the time we got her back, it was too late to breed her for a spring calf. We shifted her to the fall herd, and her first bull calf brought over $3,000. She is the perfect 1/2 blood female, and has busted out a good one every year. By working with the customer, we still to this day have a good friend in Texas (though he is an A & M fan
), and we have one of the best cows in the herd that produces every year...Everyone wins.
I bet this breeder will be willing to work a little on this deal; especially where the heifer seems to have little milk.
Don't mean to offend anyone, just one guy's opinion.