Just give the seller a call, and tell them what the deal is. I agree with others on the thread......the seller will most likely take care of you in some way, shape, or form.
The other thing that I want to be sure to point out is that IF in fact the seller is nationally know, then you are NOT going to be the first customer that has called them with this problem. As others have said, some of them just have a loose screw or do not adapt to their new environment.
As far as the seller knowing or not knowing, this is a tough thing. You are dealing with a nationally known trader or producer, so they handle tremendous numbers. The people that work at these places are VERY good at handling calves...they are professionals. They may look at a steer and think that he is a little high headed, but never see any signs of danger. They do this all day every day, and they just know how to handle them.
Whatever you do, don't give up. We had a nasty one last year, great steer that was worked with constantly for 6 months. He just always had a little "edge" to him...like he could go off any second. Well, he did go off at the State Fair, hurt a couple people, and it was just not a good deal.
My son was not real sure that he was too excited about showing again. He crawled back up on the horse, did it again this year, and made the Final Drive at the same show that we had such a horrible experience.
I showed when I was growing up. I never got to stand in front of the backdrop, but I enjoyed it and learned a lot.
1) Believe......believe in yourself. Believe it can happen. Believe that all of that hard work will pay off. Believe in miracles. Believe that you actually CAN outwork them...even if you can't outspend them. Just believe...the day will come in your life when you will be the ONLY one that believes, and that is all that you need.
2) Never give up.
You are not wrong wanting your daughter to believe that she can do this on a budget...you didn't crush her or damage her for life. You got a mean calf. You're a great mother for being on the road with her for 2 days to go look at this steer.
Just call the producer.